Gridlock Consulting
PAIA & POPIA
Promotion of Access to Information Act (PAIA) and Protection of Personal Information Act (POPIA) Manual
Gridlock Consulting
Website: https://gridlockconsulting.co.za/
1. Introduction
Gridlock Consulting is committed to transparency and ensuring compliance with the Promotion of Access to Information Act, 2000 (PAIA) and the Protection of Personal Information Act, 2013 (POPIA). This manual outlines the processes and policies for accessing information and protecting personal data collected and processed by the company.
2. Company Information
Name: Gridlock Consulting
Registration Number: 2017/435348/07
Physical Address:
Office 16D2, 16th Floor
Sinosteel Plaza
159 Rivonia Road
Sandton, 2146
Email: jabulani@gridlockconsulting.co.za
Telephone: +27 (0) 10 109 0787 / +27 (0) 78 952 2100
3. Purpose of the Manual
This manual is compiled in accordance with Section 51 of PAIA and Sections 17 and 51 of POPIA. Its purpose is to inform individuals and organizations about:
The categories of records held by Gridlock Consulting.
How these records can be accessed.
The processes for safeguarding personal information.
4. Records Held by Gridlock Consulting
The following categories of records are maintained:
4.1 Statutory Records
Company registration documents
Tax records
4.2 Operational Records
Client contracts and agreements
Policies and procedures
4.3 Employee Records
Personal information (e.g., ID copies, contact details)
Employment contracts
4.4 Client and Supplier Information
Names and contact information
Billing and payment records
4.5 Electronic Communications
Email correspondence
Website interaction data
5. Request for Access to Records
Individuals or organizations wishing to access records must submit a formal request using the prescribed form available on the website of the South African Human Rights Commission (SAHRC) or the Department of Justice. Requests should be directed to:
Information Officer:
Name: Jabulani Nyoni
Email: jabulani@gridlockconsulting.co.za
Telephone: +27 (0) 10 109 0787
Prescribed Fees:
A fee may apply for processing requests as outlined by PAIA regulations.
6. POPIA Compliance
Gridlock Consulting adheres to the principles of POPIA to ensure personal data is:
Processed lawfully and transparently.
Collected for specific, explicitly defined purposes.
Kept secure and confidential.
6.1 Data Subjects’ Rights
Individuals have the right to:
Access personal information held about them.
Request correction or deletion of inaccurate or outdated information.
Object to the processing of their personal information.
Lodge complaints with the Information Regulator.
6.2 Purpose of Data Collection
Personal data is collected to:
Provide services to clients.
Comply with legal obligations.
Improve operational efficiency.
6.3 Data Protection Measures
Gridlock Consulting employs the following measures to protect personal information:
Encryption and secure storage systems.
Access controls and authentication protocols.
Regular audits of data processing activities.
7. Information Regulator Contact Details
If you are dissatisfied with our handling of your request or believe we are in breach of POPIA, you may contact the Information Regulator:
The Information Regulator
JD House, 27 Stiemens Street
Braamfontein, Johannesburg
Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg/
8. Updates to this Manual
This manual will be reviewed periodically to reflect changes in legislation or company policies. The latest version will always be available on our website at https://gridlockconsulting.co.za/.
By using our services and website, you acknowledge and agree to the terms outlined in this PAIA and POPIA manual.